What You Need To Know

Frequently Asked Questions

Please read through the below before booking a tour.
If you still have another query, please do not hesitate to contact us:
Office on 08 8524 4209
Email your question to fly@barossahelicopters.com.au 

We also offer pick up and drop off services.

Are there weight restrictions? YES!

  • Each flight has a maximum total weight limit including fuel, passengers etc.
  • Maximum individual weight is 130kg.
  • All up combined maximum passenger weight is 270kg per flight.
  • Please inform us at the time of booking ALL accurate passenger weights.

What are the age limits?

Children under 100cm tall are not able to fly.

Each person is required to have their own individual seat regardless of age.

A child must be able to sit independently on their own seat.

We do not allow children to sit on laps.

Gift Card Purchases
Gift Card sales are final and are non refundable, or redeemable for cash.
Gift Cards are transferrable to another person.
Gift Cards are all subject to our terms and conditions listed on this page – make sure you check weight restrictions and age limits prior to purchase. 

How can I use my Gift Card?
Gift Cards are valid towards any package available on our website. Please book via the BOOK NOW button or by calling our office on 08 8524 4209.

Gift Card Expiry
All vouchers have an expiry date, please use prior to this time. We may not honor the Gift Card if it is past the expiry date.

Changed my mind or the person I purchased it for does not want to use the Gift Card
Please make sure you choose your gifts wisely, and if unsure of the person’s weight, please check before purchase. 
All Gift Card sales are subject to all our standard terms and conditions of flight, please read all prior to purchase. We do not offer refunds if you change your mind later. 

Honoring Expired Gift Cards
We are not required to honor a voucher YEARS past the expiry. Excuses such as; I forgot about it or we have been too busy to use it or COVID are not a valid reason.

Payments:

  • 10% deposit at time of booking.
  • Full payment must be made prior to take off on the day of your tour.


Payment can be made using:

  • Cash
  • VISA & Mastercard 
  • Afterpay – instore only
  • ZipPay & Humm – by prior arrangement only – call 08 8524 4209 

 

Photo Identification:
Photo identification of the person making payment is required instore.

What happens if I have to Cancel or Reschedule?

  • If you need to reschedule your flight, contact us with as much notice as possible. 
  • Clients that are a “NO SHOW” or CANCEL within 24 hours of booked time, will forfeit the cost of the entire booking.
  • No charge outside 24 hours.
  • Full refund will be made available to customers in the event of a cancellation of the flight by Barossa Helicopters Pty Ltd due to adverse weather or any other unforeseen event.

What happens if the weather is bad?

  • Barossa Helicopters reserves the right to change flights due to weather conditions or other operational considerations. The pilot’s decision is final – regardless of the occasion.
  • Your safety and that of our pilot’s and aircraft are the Number 1 Priority!
  • If you are travelling long distances to fly, please let us know at time of booking. This way we will discuss a time to make the call if the weather does not look promising.

How is the seating arranged?

The Robinson R44 is a 3-passenger helicopter. Seating is assigned according to weight and balance calculations. Please do not promise anyone in your group a specific seat (especially children), we cannot guarantee specific seating as it depends on the weight of all the guests booked on a particular flight. Visibility for all passengers is excellent as there is no separating bulkhead to obscure the sweeping view from each seat.

Will we be the only ones in the helicopter?
Yes, you will be the only passengers in the helicopter. We do not join groups.

What am I allowed to take on the helicopter?

  • Camera or phone
  • On longer flights, water bottle

 

Items that CAN’T fly?

  • Selfie sticks
  • Hats
  • Bags
  • Headscarves, if it is for religious  reasons you wear a head scarf, it MUST be pinned on or it DOES NOT fly.
  • No loose items

Can I bring my dog? NO!

  • Do not bring your pets on to our property!
  • This applies to your dog, who you think is human, so please do not be offended if we ask you to take the dog off site.
  • We take bio security very seriously. Based on a working farm with livestock and vineyards, we do not want disease being spread.
  • Exception to this rule is special needs dogs, BUT they are not allowed to fly.

Can I fly while pregnant?

Yes – the decision to fly at any stage of your pregnancy is entirely up to the individual. There are no pressure changes or maneuvers that could cause discomfort.

When is the best time to fly? 

We open for flights between 10 am and close at 4pm, Australian Central Standard Time.

It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a particular day is not the best for your tour, there will be options for re-scheduling.
As far as the best time of day for a helicopter tour you should consider your personal schedule. Most of the time we have nice weather; during summer it can get quite hot, so it is best to schedule your flight for early morning. If we happen to have rainy weather, the pilot will consult the weather forecast and actual conditions to determine if it will be safe to fly.
We do not take our guests on a tour unless we are certain we can give you an excellent experience. Apart from not being enjoyable, rain does damage the helicopters blades. The pilot’s decision is final, regardless of the occasion.

However, if your needs do not fit into our standard hours, we are happy to fly anytime, by arrangement and aircraft availability, some fees may apply. Bookings are essential on weekends. We do not want you to miss out!!!

Are the helicopters air-conditioned or heated?

Yes, both.

I want the tour to be a surprise!

If the flight is a surprise or a marriage proposal, please advise us (by phone 08 8524 4209 or email, not just on booking) of the special occasion so that we can best coordinate with you to make it a special time.

No Smoking:

  • The Barossa Helicopters base is non-smoking for all clients and customers.

A member of our group has a health condition or physical impairment, can they still fly? 

  • Please call us on 08 8524 4209, to discuss options of taking your loved one on a tour with us!
  • Each person is different, and we can cater to most disabilities with prior notice.
  • We have a golf buggy to assist people with walking difficulties out to the helicopter.
  • We can remove the door to help someone get in the helicopter with limited mobility.

What should we wear? 

The helicopters can get quite hot during the Aussie summer months and cooler during the winter months, so dress comfortably.
If you plan to take photographs, we recommend darker colours to reduce any window reflections.
Ladies, please wear flatter shoes.
Hats, bags, or any loose clothing are not allowed to be worn in or around the helicopters as they can fly up into the rotors and damage the aircraft. We will be happy to hold any hats or bags for you until you return from your tour.

I get motions sickness sometimes, but I am keen to fly!

This is a scenic tour, not a thrill ride. Most people do not experience motion sickness. Our flights are smooth, and turns are slow and gentle. We recommend that if you are prone to motion sickness, that you do not use your camera or phone. Looking at these screens can create distorted vision, which can cause motion sickness. If you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.

Is Barossa Helicopters an accredited operator?

YES. We are Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.

How much experience do your pilots/ground crew have?

All pilots at Barossa Helicopters have a high level of flying experience and local knowledge. Our ground crew are very experienced in all aspects of loading and unloading passengers and or cargo.

How long has Barossa Helicopters been in business?

The company began in the mid 1980′s. We ARE South Australia’s oldest helicopter company, flying many thousands of hour’s / client’s accident and incident free.

Are we guaranteed to see all the sights mentioned in your tour descriptions?

You will see every point of interest mentioned in the tours if weather permits.

TOUR PROCESS – EXPLAINED

Check in:

When you come to the main office, you be greeted by our friendly staff.
There are some formalities we need to get out of the way before flight. Passenger manifest and safety briefing, these are required by Australian Civil Aviation Law.

All aspects of YOUR safety will be covered in a safety briefing. Please listen carefully!

Pre-flight:

These items need to stay behind: hats, bags, scarves, anything lose (including selfie sticks). Either our staff will care for them or return them to your vehicle.

Cameras, phones, sunglasses are ok to fly with.

Our ground crew will escort you to the helicopter, before you board, they will show you where to stand to have your photo taken next to the helicopter. Using YOUR CAMERA or PHONE.

Boarding Helicopter:

The Ground Crew will also determine the best seating arrangements – this is according to individual size/weight. Children will always have their own seat and generally will be in the back seats. Please do not promise the front seat to any person.

Once inside the helicopter:

Once seated, the ground crew will ensure your seat belt is fastened correctly. You will also be assisted with putting on your headset, allowing you to communicate with the other passengers and pilot. The Ground Crew will ensure the doors are closed correctly.

Everything in the Green & Good to Go: 

The pilot will explain what he/she is about to do and when they are ready for take-off. Remember your pilot has done this many times and if you feel a little un-easy, please tell him/her and they will be able to talk through the process as it is all happening. The pilot will point out some of the famous landmarks and icons of the Barossa Valley. If there are any questions, do not hesitate to ask.

Arriving at your chosen winery/pub/venue (food & wine, outback pub or tailored packages only):

We will land you as close to the venue as physically possible to ensure the “Rockstar” arrival!
We ask you to remain inside the aircraft until the pilot has shut the aircraft down and opens the doors.

At this time, the pilot will let you know the departure time from the venue.
They will then with you inside the venue and introduce you to the staff member who will guide you through your experience.
After your experience at the winery the pilot will help you back into the aircraft and shut the doors for you.

Arriving back at Base:

Once you are back on the ground at our base, the pilot will once again shut the aircraft down or one of our ground crew will help you disembark and take you back through to our reception where we say our goodbye’s!

On your way out:

Our ground crew can help with local recommendations for lunch or wine tastings. They will ask if you have a local visitor guide.

We enjoy hearing about your experience! We take pride in helping others enjoy a special milestone, or just seeing the region from above! Please share your comments on Google and TripAdvisor or share your photos on Facebook and Instagram!

Helicopter with holiday lights in the Barossa Valley South Australia

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Give a Gift that Gives Back This Christmas

BOOK NOW OR BUY A GIFT CARD & WE WILL GIVE $5 TO HELP KIDS IN A TIME OF NEED

Up until 24 December we are giving $5 from every flight booked & taken, as well as from every gift voucher sold to Backpacks For SA Kids!

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Go the extra mile(s) for dad this Father's Day!

12 minute flight at the 10 minute price

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Barossa Helicopters Father's Day Special