TERMS AND CONDITIONS

By confirming a booking, you acknowledge that you have read and agree to the following conditions of carriage:

  • ALL passengers will be briefed and weighed before boarding the helicopter.
  • ALL flights leave and return Barossa Helicopters, 261 Hoffnungsthal Road Lyndoch, unless prior arrangement has been made – there will be additional fees applied to relocate.

Weight restrictions:

  • All aircraft have weight restrictions.
  • If you or someone flying with you is over 100 kg, please call us.
  • Please inform us at the time of booking ALL accurate passenger weights.
  • Robinson R44 helicopter manufacturers have an individual seat limit of 130 kg.
  • Each flight has a maximum total weight limit including fuel, passengers etc.
  • Please feel free to call us to discuss the total seat weight.

Weather:

  • Barossa Helicopters reserves the right to change flights due to weather conditions or other operational considerations. The pilot’s decision is final – regardless of the occasion.
  • Your safety and that of our pilot’s and aircraft are the Number 1 Priority!

Booking your flight:

  • Phone us on 08 8524 4209 or book online through our website.
  • Have your gift card ready or credit card number to secure your booking.
  • We do not take anything from your card unless instructed to do so or you do not turn up to your flight (“NO-SHOW”)– you will forfeit the cost of the flight.
  • Please give us your contact mobile phone number for the day of your flight.

Payment:

  • Full payment is required before we depart for each flight.
  • Cash or EFTPOS.
  • ZipPay or layby options are available.

ZIPPAY Or LAY-BY options:

  • We offer ZIPPAY on all tours and packages. Do not hesitate to give us a call or email to discuss your options.

Cancellation Fees:

  • Apply to all bookings.
  • Credit Card charges incurred by Barossa Helicopters will be charged to you for ALL cancellations. NO REFUNDS are available.
  • If your flight is cancelled outside 24 hours but within 48 Hours of your booked time, there will be a $50 fee charged.
  • Inside 24 hours of booked flight time, you will forfeit the cost of the flight.
  • * A full refund will be made available to customers in the event of a cancellation of the flight by Barossa Helicopters Pty Ltd due to adverse weather or any other unforeseen event.
  • ** In the event you are a “NO SHOW” you will forfeit the cost of your entire booking.

Gift Cards:

  • Gift Cards are valid to USE TOWARDS any of our scenic tours or food and wine packages. Check our website for full list of options.
  • All flights are a minimum of a 2-person charge and can carry a maximum of 3 people.
  • Gift Cards are valid for 3 years from date of purchase.
  • All flights have weight restrictions, are subject to weather and aircraft availability.
  • Once purchased are NON-Refundable but are transferrable to another person.

Surprises and Proposals:

  • If the flight is a surprise or a wedding proposal, please advise us of the special occasion so that we can best coordinate with you to make it a special time.
  • In addition, when booking, please advise the weights of each person so that we can arrange the seating (e.g. so the special couple can be seated together in the back).

Tailored Quotes:

  • Are valid for 30 days from quotation date.
  • If we are outside your price bracket, please let us know. We may be able to provide an alternative option.

Physically or mentally challenged clients:

  • Please call us on 08 8524 4209, to discuss options of taking your loved one on a tour with us! Each person is different, and we can cater to some disabilities. We have a golf buggy to assist people with walking difficulties out to the helicopter. We are able to remove the door to help someone get in the helicopter with limited mobility.

No Pets Allowed:

  • We are a working farm, please leave your pets at home (exception of special needs dogs – they are not allowed to fly). We take bio security very seriously. Please do not be offended if we ask you to put your pet back in your car or take it off the property.

No Smoking:

  • The Barossa Helicopters base is non-smoking for all clients and customers.

Frequently Asked Questions

Is Barossa Helicopters an accredited operator?
YES. We are Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.

What should we wear?
The helicopters can get quite hot during the Aussie summer months and cooler during the winter months, so dress comfortably.
If you plan to take photographs we recommend darker colour’s to reduce any window reflections.
Ladies please wear flatter shoes.
Hats, bags or any loose clothing are not allowed to be worn in or around the helicopters as they can fly up into the rotors and damage the aircraft. We will be happy to hold any hats or bags for you until you return from your tour.

Can I take a camera?
Yes, we encourage you to bring your phone, camera, or movie camera to help you remember your fabulous time at Barossa Helicopters. We do not allow selfie sticks on our helicopters.

Do you recommend taking an anti-motion sickness medication?
This is a scenic tour, not a thrill ride. Most people do not experience motion sickness. Our flights are smooth, and turns are slow and gentle.
We recommend that if you are prone to motion sickness, that you do not use your tablet or phone. Looking at these screens can create distorted vision, which can cause motion sickness.
If you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.

When is the best time to fly?
It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a particular day is not the best for your tour, there will be options for re-scheduling.
As far as the best time of day for a helicopter tour you should consider your personal schedule.
Most of the time we have nice weather; during summer it can get quite hot, so it is best to schedule your flight for early morning.
If we happen to have rainy weather, the pilot will consult the weather forecast and actual conditions to determine if it will be safe to fly.
We do not take our guests on a tour unless we are certain we can give you an excellent experience. Apart from not being enjoyable, rain does damage the helicopters blades.
The pilot’s decision is final, regardless of the occasion.

How much experience do your pilots/ground crew have?
All pilots at Barossa Helicopters have a high level of flying experience and local knowledge.
Our ground crew have also been involved with Barossa Helicopters for a very long time; they are very experienced in all aspects of loading and unloading passengers and or cargo.

Are the helicopters air-conditioned or heated?
Yes.

How long has Barossa Helicopters been in business?
The company began in the mid 1980′s. We ARE South Australia’s oldest helicopter company, flying many thousands of hour’s / client’s accident and incident free.

Are we guaranteed to see all the sights mentioned in your tour descriptions?
You will see every point of interest mentioned in the tours, if weather permits.

Does Barossa Helicopters offer flights that are not primarily for scenic viewing?
Yes, we are a helicopter charter company. Besides scenic tour flights, we also offer transport to the corporate sector – or anyone who has a limited amount of time to complete their work.
We are highly experienced in still photography, movie filming as well as aerial surveys.
In addition to tours over the Barossa Valley by air, we will fly you where you want to go, at whatever time you prefer, provided our equipment and personnel are available.

What are Barossa Helicopters hours of operation?
We open for flights between 10 am and close at 4pm, Australian Central Standard Time.
However, if your needs do not fit into our standard hours, we are happy to fly anytime, by arrangement and aircraft availability. Bookings are essential on weekends. We do not want you to miss out!!!

Will we be the only ones in the helicopter?
Yes, you will be the only passengers in the helicopter. We do not join groups.

Is there an age limit?
Whilst we do not have an age limit, we do recommend any children 3 and under stay on the ground with a family member. Each person is required to have their own individual seat regardless of age. A child must be able to sit independently on their own seat. We do not allow children to sit on laps.

Can I fly while pregnant?
Yes – the decision to fly at any stage of your pregnancy is entirely up to the individual. There are no pressure changes or maneuvers that could cause discomfort. Two of our pilot’s are female and flew in the helicopters while pregnant.

Are there weight limits?
Yes, each helicopter has an individual seat limit and an all up weight limits. Please check terms and conditions or call us.

How is the seating arranged?
The Robinson R44 is a 3-passenger helicopter. Seating is assigned according to weight and balance calculations.
Please do not promise anyone in your group a specific seat (especially children), we cannot guarantee specific seating as it depends on the weight and balance of all the guests booked on a particular flight. Visibility for all passengers is excellent as there is no separating bulkhead to obscure the sweeping view for each seat.

TOUR PROCESS – EXPLAINED

Check in:
When you come to the main office, you be greeted by our friendly staff. They will be able to discuss flight options with you and help you decide which flight might suit your needs and budget.

Once you have decided which flight you would like to experience, there are some formalities we need to get out of the way before flight. Passenger manifest and safety briefing, these are required by Australian Civil Aviation Law.

All aspects of YOUR safety will be covered in a safety briefing. Please listen carefully!

Payment can be made by either cash or EFTPOS.

Pre-flight:
These items need to stay behind: hats, bags, scarves, anything lose (including selfie sticks). Either our staff will care for them or return them to your vehicle.
Cameras, phones, sunglasses are ok to fly with.
Our ground crew will escort you to the helicopter, before you board, they will show you where to stand to have your photo taken next to the helicopter. Using YOUR CAMERA or PHONE.

Boarding Helicopter:
The Ground Crew will also determine the best seating arrangements – this is according to individual size/weight. Children will always have their own seat and generally will be in the back seats. Please do not promise the front seat to any person.

Once inside the helicopter:
Once seated, the ground crew will ensure your seat belt is fastened correctly. You will also be assisted with putting on your headset, allowing you to communicate with the other passengers and pilot. The Ground Crew will ensure the doors are closed correctly.

Everything in the Green & Good to Go:
The pilot will explain what he/she is about to do and when they are ready for take-off. Remember your pilot has done this many times and if you feel a little un-easy, please tell him/her and they will be able to talk through the process as it is all happening. The pilot will point out some of the famous landmarks and icons of the Barossa Valley. If there are any questions, do not hesitate to ask.

Arriving at your chosen winery (food and wine packages or tailored packages only):
We will land you as close to the winery as physically possible to ensure the “Rockstar” arrival!
We ask you to remain inside the aircraft until the pilot has shut the aircraft down and opens the doors. At this time, the pilot will let you know the departure time from the winery.
They will then with you inside the winery and introduce you to the staff member who will guide you through a structured wine tasting (or walking winery tour on selected packages).
After your experience at the winery the pilot will help you back into the aircraft and shut the doors for you.

Arriving back at Base:
Once you are back on the ground at our base, the pilot will once again shut the aircraft down and take you back through to our reception where we say our goodbye’s!

On your way out:
Our ground crew can help with local recommendations for lunch or wine tastings. They will ask if you have a local visitor guide.
We enjoy hearing about your experience! We take pride in helping others enjoy a special milestone, or just seeing the region from above! Please share your comments on Google and TripAdvisor or share your photos on Facebook and Instagram!

Send message

PRIVACY POLICY

Barossa Helicopters is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, individual weight, and flight details.

 

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.barosahelicopters.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.

 

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using the unsubscribe button on marketing emails.

 

Passenger details are collected under the Civil Aviation Safety Authority, Civil Aviation Order 20.16.1 – Loading – General – Passenger Lists.  When passengers are carried on a charter or regular public transport flight, the operator or his representative shall compile a passenger list and leave it for retention at the aerodrome/place of departure. The list shall contain the aircraft registration, the names of passengers carried, the date and estimated time of departure, and the places of embarkation and destination.

 

Individual weight is required for each passenger in accordance with the Civil Aviation Regulations 1988, Part 235, Take-off and landing of aircraft.

 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

 

We do not collect sensitive data as described above, unless:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent, or where required or authorised by law.

 

COOKIES

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

 

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files that will be kept by us for a maximum of 7 years.

 

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

To protect your Personal Information, we may require identification from you before releasing the requested information.

 

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

POLICY UPDATES

This Policy may change from time to time and is available on our website.

 

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy, please contact us at: fly@barossahelicopters.com.au